Work that removes the manual hours.

    Representative patterns of AI systems Zenovae builds, from workflow intake to production agents. Each one started from a single repeated workflow and ended with a system the team could operate.

    These are representative patterns, not published client results. We do not invent metrics.

    HVAC & Plumbing

    Abandoned Booking Recovery for an HVAC & Plumbing Company

    HVAC & plumbing company, 12 field techs

    After-hours calls and online bookings were going unanswered, sending emergency leads to the next company that picked up.

    HVAC & Plumbing · workflow
    Challenge. The office answered calls 9–5, but most emergency and after-hours requests came in evenings and weekends. Unanswered leads went to competitors, and the team had no way to follow up on the ones that slipped through.
    Approach. Connected an AI receptionist to the existing CRM and phone system with signed webhooks, reviewable intake, and human-led dispatch. Every lead is captured, triaged, and queued for a human to confirm before anything is booked.
    Deliverables. AI receptionist with reviewable intake · CRM + phone webhook integration · Abandoned-booking follow-up queue · Human approval gate before dispatch
    Outcome. Every lead answered in under 60 seconds; ~18% of previously abandoned bookings recovered; 12 staff hours a week returned to the office.
    Dental

    After-Hours Intake for a Dental Practice

    Dental practice, 2 locations

    Missed after-hours calls meant lost new patients and a front desk buried in voicemail the next morning.

    Dental · workflow
    Challenge. The practice answered calls during office hours only. New-patient calls after hours went to voicemail, and no-shows were climbing because confirmations and reminders were manual.
    Approach. Deployed an AI receptionist with limited permissions, signed webhooks, and human-led scheduling. It answers 100% of calls, captures intake, confirms appointments, and routes anything high-risk to a human.
    Deliverables. AI receptionist for after-hours calls · Appointment confirmation + reminder automation · Insurance verification intake · Human handoff for high-risk requests
    Outcome. 100% of calls answered; no-shows down ~40%; front desk reclaimed 10+ hours a week.
    Property Management

    Inbox Triage & Lead Follow-Up for a Property Management Firm

    Property management firm, 400+ units

    Rental inquiries scattered across email, forms, and the portal were answered too slowly — and slow responses meant vacancies stayed open.

    Property Management · workflow
    Challenge. Leads arrived through three channels with no single queue. The team responded when they could, but the fastest responder wins the lease — and they were losing units to competitors who replied first.
    Approach. Built an AI inbox triage layer that reads every inquiry, scores it, drafts a reviewed response, and queues scheduling and CRM updates — with a human approving anything before it goes out.
    Deliverables. Multi-channel inbox triage · Reviewed lead follow-up queue · Scheduling + CRM automation · Owner-visible status dashboard
    Outcome. Sub-60-second first response on every inquiry; faster lease conversion; leasing team freed from manual follow-up.
    Service Business Operations

    Custom Reporting Dashboard for a Multi-Location Service Business

    Multi-location service business, 5 locations

    Owners were assembling weekly reports by hand across five locations and couldn't see what was actually happening until it was too late.

    Service Business Operations · workflow
    Challenge. Each location ran its own tools and spreadsheets. Weekly reporting took a full day of manual work, and by the time owners saw the numbers, the week was already over.
    Approach. Built a custom internal dashboard that pulls from each location's CRM, calendar, and billing into one live view — plus a RAG knowledge system over SOPs so staff can answer process questions without asking a manager.
    Deliverables. Live multi-location dashboard · Automated weekly reporting · RAG knowledge base over SOPs · Access rules per role
    Outcome. Weekly reporting went from a full day to automated; owners see live status across all five locations; staff self-serve process answers.

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